1. Overview
This Refund Policy explains how refunds and cancellations work for paid Songs2YT plans. The free Bedroom Producer plan does not involve payments and is not subject to refunds.
2. Free plan
The free plan is provided at no charge. No payment information is required and no refunds apply.
3. Pro subscriptions
3.1 Billing cycle
Pro plans are billed on a recurring monthly basis unless otherwise stated at checkout. Your subscription renews automatically until cancelled.
3.2 14-day refund window
If you are a new Pro subscriber, you may request a full refund within 14 days of your initial purchase, provided you have not substantially consumed paid entitlements (for example, a large portion of your monthly video quota or premium-only features).
3.3 After the refund window
After 14 days, subscription fees are generally non-refundable for the current billing period. You may cancel at any time to prevent future renewals. Access typically continues until the end of the paid period.
3.4 Cancellation
You can cancel your subscription through your account billing settings or by contacting support@songs2yt.com. Cancellation stops future charges; it does not automatically delete your account or uploaded content history unless you request account deletion separately.
4. Enterprise and custom agreements
Enterprise, managed cloud, and paid self-hosted setup fees are governed by the individual quote or contract signed with us. Refund terms for those services are specified in your agreement. Contact sales@songs2yt.com for contract-related billing questions.
5. Non-refundable situations
Refunds are generally not provided when:
- The refund request is made outside the applicable refund window
- The account was terminated for violation of our Terms of Service
- The issue is caused by third-party services outside our control (e.g. YouTube API outages, Google account restrictions)
- You simply changed your mind after substantial use of paid quota or features
- One-time setup or license fees after delivery of agreed setup work, unless required by law or contract
6. Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback so we can resolve the issue promptly. Unjustified chargebacks may result in account suspension.
7. How to request a refund
Email us at support@songs2yt.com with:
- Your account email address
- Date of purchase and invoice or transaction reference if available
- Reason for the refund request
We aim to respond within 5 business days. Approved refunds are issued to the original payment method where possible.
8. Consumer rights
Nothing in this policy limits mandatory statutory rights you may have as a consumer under applicable law, including withdrawal rights where required by EU or local consumer protection regulations.
9. Changes
We may update this Refund Policy from time to time. The version published on this page applies to purchases made after the effective date shown at the top.